Privacy Policy

1. Introduction

Charter Quote Pro ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

We collect information that you provide directly to us, including:

• Account information (name, email address, phone number)
• Company information (business name, address, contact details)
• Customer data (names, contact information, booking details)
• Driver information (licenses, certifications, documents)
• Vehicle information (registration, maintenance records)
• Financial information (payment details, billing information)
• Usage data (how you interact with our Service)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Send administrative information, updates, and security alerts
• Respond to your comments, questions, and customer service requests
• Monitor and analyze usage and trends to improve user experience
• Detect, prevent, and address technical issues and fraudulent activity
• Comply with legal obligations and enforce our terms

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• With your consent or at your direction
• With service providers who perform services on our behalf
• For legal reasons or to protect rights and safety
• In connection with a business transaction (merger, acquisition, etc.)
• With integrated third-party services (e.g., QuickBooks, Google Maps)

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your information, we will securely delete or anonymize it.

7. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal information
• Correct or update your personal information
• Delete your personal information (subject to legal requirements)
• Object to or restrict certain processing of your information
• Opt-out of marketing communications
• Export your data in a portable format

8. Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our Service.

9. Third-Party Services

Our Service may contain links to third-party websites or integrate with third-party services (such as QuickBooks, Google Maps, Stripe, Twilio). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. Children's Privacy

Our Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We take steps to ensure that your information receives an adequate level of protection in the jurisdictions in which we process it.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

13. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us through the Service or via email at support@charterquotepro.com.

14. SMS Communications

If you opt-in to receive SMS notifications through our public quote form or customer portal, we will send you text messages related to your trip updates, reminders, and service notifications. By providing your phone number and consenting to SMS communications, you agree to receive such messages.

• Message frequency varies based on your trip activity
• Message and data rates may apply
• You can opt-out at any time by replying STOP to any message
• Reply HELP for assistance
• We will not share your phone number with third parties for marketing purposes