Welcome to your Customer Portal! This guide will help you navigate all the features to manage your charter bus bookings with ease.
Get started with these essential steps
Use the link from your email to set up your password and log in.
Check your pending quotes and review trip details.
Accept a quote to confirm your reservation.
Track your driver on trip day and enjoy your journey!
Your home screen with all your bookings and quotes at a glance.
View your active quotes awaiting your response
See upcoming trips and their status
Quick access to invoices and payment history
Track your recent activity and notifications
Check your dashboard regularly for new quotes
Upcoming trips show pickup times and locations
Click on any card for more details
Access the Customer Portal like a native app
Open the Customer Portal in Safari browser (not Chrome or other browsers).
Tap the share icon (square with arrow pointing up) at the bottom of the screen.
Scroll down in the share menu and tap "Add to Home Screen".
Give it a name like "My Trips" and tap "Add" in the top right corner.
✨ Tip: The app will now appear on your home screen and open in full-screen mode!
Click on the quote in your dashboard, review all the details, and click the "Accept Quote" button. You may be asked to sign a booking agreement to confirm.
Yes! Use the "Request Modification" feature on your trip. Describe the changes you need and submit the request. The company will review and get back to you.
On the day of your trip, open your active trip and click "Track Driver". You'll see the driver's live location and estimated arrival time.
Go to the "Invoices" section in your portal. You can view all invoices, check payment status, and download PDF copies for your records.
Contact the charter company directly or use the modification request feature. Note that cancellation policies and fees may apply depending on how close to the trip date you cancel.
Contact Passaic Valley Coaches if you have questions or need assistance.
jason@pvcbus.com
9736352374